GS-3 Getting started & sign-in

My magic link didn't arrive or won't work

Last verified

Check the address you entered and your spam or junk folder, then request a fresh magic link from the Deloosh sign-in screen. If a sign-in link no longer works, return to the sign-in screen and request a new one.

If the message did not arrive

  • Confirm that the sign-in screen showed “Magic link sent. Check your email.”
  • Check spam, junk, and any email filtering or quarantine your organization uses.
  • Return to sign-in, enter the correct address, and select Send magic link again.

Deloosh does not currently document a resend timer or cooldown. If the screen reports a rate-limit or other provider error, follow the message shown rather than assuming a wait time.

Return to the Deloosh sign-in screen and request a new link. Use the newest message when it arrives.

The sign-in screen displays the authentication provider’s error when a request or callback fails. If a fresh link still fails, keep the exact error text and the email address you used when contacting support; do not send anyone the magic-link URL itself.

For the two supported sign-in methods, see GS-2, How do I sign in? (No password — by design).

More in Getting started & sign-in